Hello. What kind of apps do u know for recording calls?
When you don’t know what you don’t know, how can you improve? You risk having unproductive agents in your contact center if they aren’t empowered to play back their conversations and learn from them. I actively use in my work iphone record phone conversation Call recording enables you to develop scripts from previous calls, so operators are prepared to efficiently address the most common requests. Call recording includes screen capture in addition to audio, which can also be reviewed for opportunities to improve efficiency.